Our Owner
Palm Home Care Services, is a local, family-owned business. Owner, Natalie Lowe, has over 25 years of experience working in the healthcare field. She holds a Masters in Mental Health Counseling and a Masters in Health Administration. Additionally, she is a Certified Case Manager (CCM) and has served on the board of the national Private Care Association. Natalie is passionate about client advocacy and has been a volunteer counselor with SHINE (Serving Health Insurance Needs of Elders), a program under the Florida Department of Elder Affairs, for more than 10 years. SHINE helps seniors and adults with disabilities with their Medicare, Medicaid, and other health insurance issues.
Natalie has extensive experience working with numerous long-term care insurers. She is an invaluable resource in helping clients navigate through their long-term care insurance policies and the associated claim process. She can work with each client, offering suggestions on how to maximize the benefits available through the client’s policies, making sure they don’t miss out on any coverage they deserve.
Our Staff
Palm Home Care Services was founded on the values of respect and dignity as the core principles of our service approach. We believe that both clients and caregivers deserve to be treated with the utmost respect at all times. As part of our commitment to clients, we offer a complimentary consultation to explain our business and the referral services we offer. A client coordinator will work closely with you to ascertain your caregiver preferences. Our team carefully listens to you to better understand your preferences for caregivers and the specific days and times for which you are seeking a caregiver. We strive to refer to you caregivers that best match your objective caregiver preferences. If you need a skilled caregiver in addition to a private duty caregiver, we can refer skilled caregivers for an additional fee. Our dedicated staff are available around the clock to assist whenever you need us. Be assured that when you reach out to us, you will speak directly with a caring team member and not an answering service or impersonal machine. Additionally, our experienced staff can assist you in maximizing the benefits available through your long-term care policy, guide you through the necessary paperwork, and assist you throughout the claim process.
The Independent Caregivers We Refer
As part of our caregiver registration process, we thoroughly interview, reference check, and credential each Registered Nurse (RN), Licensed Practical Nurse (LPN), Certified Nursing Assistant (CNA) and Home Health Aide (HHA). Additionally, we verify that all caregivers have passed a Level 2 background screening, and all home health aides are registered with the Palm Beach County Division of Consumer Affairs and have obtained their Palm Beach County Home Caregiver ID badge. Consistent with state regulations, we only refer caregivers who maintain current CPR certification, and provide proof of training in Alzheimer’s and dementia related diseases, domestic violence, HIV/AIDS, and assistance with self-administered medication at a minimum. Caregivers further provide proof of being free of communicable diseases prior to being referred to their first client in order to prioritize your safety and well-being.
Each caregiver on our registry is an independent contractor and not an employee of Palm Home Care Services, LLC.
If you or someone you care about would prefer to remain in the comfort of their own home instead of moving to a nursing home or assisted living facility, having a caregiver recommended by Palm Home Care Services can make an enormous difference. Caregivers referred by Palm Home Care can be there to assist clients with their daily tasks, enabling clients to become more active and independent.
Professional
We strive to refer only caregivers who are not only skilled and reliable but also meet high standards of professionalism. We verify their credentials, ensuring that CNAs are licensed by the State of Florida and HHAs received their training from a school licensed by the FL Department of Education. They also must maintain a current CPR certification and must carry professional liability insurance.
Compassionate
At Palm Home Care Services, our goal is to refer caregivers who are not only compassionate, kind, and friendly, but also experienced in providing quality care to clients with various health needs.
Experienced
Whether you or your loved one is dealing with an acute illness/ailment or a chronic condition, you can trust that the caregivers referred by Palm Home Care Services have the skills and knowledge you request, e.g., to assist you with your daily activities and personal care.
Welcoming
Caregivers referred by Palm Home Care Services can create a warm and welcoming environment for a client, respecting their dignity, preferences, and diversity.
Palm Home Care Services is committed to promoting equal opportunity and inclusion in its referral services and registrations, regardless of age, race, color, religion, sex or gender, gender identity, sexual orientation, national or ethnic origin, or any other characteristic.